Walk - In @ Convergys b/w 11AM - 3PM !! UK,US & Indian Processes!! 40 Opening(s) CONVERGYS India Services Pvt Ltd

Walk - In @ Convergys b/w 11AM - 3PM !! UK,US & Indian Processes!!
40 Opening(s)
CONVERGYS India Services Pvt Ltd
Summary
Experience:

0 - 2 Years
Location:

Gurgaon
Compensation:

Rupees 1,00,000 - 1,75,000
Education:

UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:

BPO/ITES
Role:

Associate/Sr. Associate -(NonTechnical)
Functional Area:

ITES/BPO/KPO, Customer Service, Ops.
Posted Date:

12 May
Desired Candidate Profile
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.


Job Description

JOB DESIGNATION/ROLE/POSITION

Customer Care Officer/Technical Support Officer (Semi-tech)



JOB LOCATION

Gurgaon



TRANSPORT

Free cab facility



JOB DESCRIPTION/JOB RESPONSIBILITIES



You will be responsible for handling inbound calls in the way of sorting out the customer queries and up selling .



CANDIDATE REQUIREMENTS/ QUALIFICATIONS



1. Good communication skills



2. Graduates having excellent communication skills and comfortable working for inbound process in 24/7 environment



3. Sales aptitude is required



4. B.E. & B.tech freshers are not eligible



Note :- Hiring is on for UK inbound & US sales processes (international) & Domestic sales process



Interested and Eligible candiates can walkin in to any of the following venues:



Gurgaon: Convergys, DLF Atria, Jacaranda Marg, DLF City Phase-2



Pitampura: 404, B-09 ITL Twin Tower , Netaji Subhash Place



Connaught Place: 1202, Akashdeep Building, Barakhamba Road (Near Metro Station)



Timings 11:00AM to 5:00PM

(Monday To Sunday)



Applicants are required to carry 2 copies of resume with 3 passport size photographs and all the original certificates.



Please mention Twisha (HR) on your resume.

Keywords: CCO / TSO / BPO
Company Profile
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
Contact Details
Company Name:

CONVERGYS India Services Pvt Ltd
Website:

https://www.convergys.com
Executive Name:

Twisha Bhandari
Address:

CONVERGYS India Services Pvt Ltd
DLF Atria, Jacaranda Marg DLF City Phase - II
GURGAON,Haryana,India 1220