Trainee Engineer - Product Solutions Team 5 Opening(s) Ariba Technologies India Pvt Ltd

Summary
Experience:

0 - 1 Years
Location:

Bengaluru/Bangalore
Education:

UG - B.Tech/B.E. - Any Specialization, Computers,BCA - Computers
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:

IT-Software/ Software Services
Role:

Tech Support Engnr
Functional Area:

Application Programming, Maintenance
Posted Date:

07 Jun
Desired Candidate Profile

Knowledge and Skills:

• Bachelor’s degree in Engineering (preferred), BSC (Computer Science) or MCA.

• Minimum of 0 to 1 year of experience in Technical Support required.

• Good understanding of programming languages such as XML, JAVA and ASP desired.

• Strong troubleshooting skills in enterprise level, web-based business applications required.

• Knowledge of Web servers like Apache, IIS, browsers, internet technologies.

• Experience on network security and TCP/IP protocol.

• Basic understanding of Networking required (Proxy / firewall).

• Customer service skills like Communication, Customer Focus, Responsiveness, and Case Management required.

• Knowledge on Microsoft products like Excel, Word, and PowerPoint would be an added advantage.

Job Description

Shortlisted candidates will be called for a written test by Ariba HR. This assignment will be for a period of 06 months. Based on performance, the role will be confirmed.



Job Description:

• Trainee Engineer position for Ariba Supplier Network, which is a component of Ariba’s Enterprise Spend Management product suite

• Need to manage Ariba Connect issues reported by Ariba Customers and maintain knowledge portal

• Support for this hosted internet service includes providing level 3 technical support to Fortune 1000 Corporate Customers and their Suppliers integrating with the service.



Responsibilities:

• Maintain knowledge portal and manage all Connect related issues.

• Customer account setup in connect/Siebel.

• Providing round the clock Coverage for Upstream and Buyer.

• Generates Capacity Planning Matrix on weekly Basis.

• Run reports via Siebel and Business Objects as and when required on ad hoc basis.

• Security alert follow ups

• Processing feedback emails.

• Working on Ariba Supplier Network Tier3 Customer issues that involve Customer interaction over mails/phone, troubleshooting and providing solutions.

• Should be flexible to work in different shifts and ready to work in full night shift.



Keywords: Core Java, Database, Level 3 Support, Technical Support, Application Maintenance
Company Profile
www.ariba.com
Contact Details
Company Name:

Ariba Technologies India Pvt Ltd
Website:

http://www.ariba.com
Address:

Not Mentioned
Email Address:

idc_resume@ariba.com
Telephone:

Not Mentioned
Reference ID:

June 7 - Product Solutions
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